AICX AUTO CONNECT Logo

AICX™ AUTO CONNECT

Smart Modules for Automotive Dealerships

Technology that connects. Experiences that drive. Results that scale.

Overview

Today, with AICX™ AUTO CONNECT, automotive dealerships take a decisive step into the digital era by integrating conversational AI, automation, and intelligent communication through AICX™. The result is a bilingual digital ecosystem that connects dealerships, customers, and service teams in a modern, accessible, and technologically advanced environment.

AICX™ | The Moonfish Group™ + HubMark

AICX™ is an AI platform designed to transform how organizations communicate, learn, and build relationships with their communities. Through automation, intelligent analytics, and advanced segmentation, AICX™ centralizes all interactions in a single digital environment, integrating communications, education, loyalty, assistance, and real-time analytics. Its purpose is clear: turn information into interaction, interaction into connection, and connection into sustainable growth.

What is AICX™ AUTO CONNECT?

AICX™ AUTO CONNECT brings together everything a modern dealership needs into a single digital ecosystem. It centralizes communication, sales, service, loyalty, and real-time analytics within one unified experience that elevates every customer touchpoint. From answering questions instantly to driving test-drive requests, automated follow-ups, and intelligent recommendations, the platform accelerates response times, boosts conversions, and strengthens long-term relationships.

Its mission is clear: transform every message into interaction, every interaction into opportunity, and every opportunity into sustainable, profitable growth for automotive dealerships.

How does it work?

AICX™ AUTO CONNECT uses WhatsApp as the dealership's official communication channel, integrating automated, interconnected modules that:

  • Centralize communication and follow-up in a single ecosystem.
  • Personalize messages based on model, history, and language.
  • Drive test-drive requests, service appointments, and promotions.
  • Generate measurable interactions that strengthen sales and after-sales performance.

AICX™ Ecosystem Architecture

AICX™ integrates four technological pillars that drive dealership operations, communication, and growth:

CRM

(Customer Relationship Management)

Organizes and centralizes all interactions with customers and prospects. Automates reminders, follow-ups, service ratings, and sales workflows.

ERP

(Enterprise Resource Planning)

Connects the dealership's internal operations, including inventory, finance, service, parts, and performance reporting.

PMS

(Project Management System)

Manages resources, campaigns, events, suppliers, and dealership operational activities to ensure agile and organized execution.

Conversational Commerce

Enables management of appointments, test drives, payments, registrations, promotions, and requests directly through WhatsApp.

Everything works within a bilingual conversational interface and an intelligent database that learns from each interaction, optimizing processes and elevating the customer experience at every touchpoint.

What Is It For?

It is designed to strengthen every stage of the sales and service journey, helping dealerships:

Accelerate response times and increase team efficiency.

Boost conversions, service attendance, and long-term retention.

Elevate the customer experience across the entire ownership lifecycle.

Unlock new revenue streams and build deeper loyalty toward the brand.

Structure of AICX™ AUTO CONNECT

Public Space

(Open to Everyone)

An accessible environment that connects anyone with the dealership, offering reliable, up-to-date, fully bilingual information.

Includes:

  • News, announcements, and official communications from the dealership and the manufacturer.
  • Information on launches, new availability, and model updates.
  • Basic processes for vehicle registration, plates, inspections, insurance, and state-related procedures.
  • General service directory for the dealership: sales, after-sales, parts, and charging.
  • Access to public promotions, national campaigns, and open events.
  • Automotive Inquiry Module answering questions about financing, warranties, taxes, and purchase requirements.

Objective: Position the dealership as a digital hub for automotive information, making it easier for new and potential customers to learn, build trust, and engage with the brand.

Private Space

(Exclusive for Customers and Owners)

The heart of the ecosystem, designed to enrich the ownership experience and deliver continuous value before, during, and after the purchase.

Includes:

  • Bilingual monthly newsletters with updates, care tips, and promotions.
  • Official content such as charging guides, range information, maintenance instructions, and educational videos.
  • Advanced directory with ratings, promotions, and direct WhatsApp contact.
  • Registration for test drives, dealership events, and service appointments with digital passes.
  • Visibility programs like Owner of the Month or featured customer stories.
  • Access to modules such as Answers, Verified Trust, Automotive Guide, and Loyalty+.
  • Exclusive benefits: special promotions, early access, and rewards for engagement.
  • Visibility packages and premium benefits for corporate clients or fleets.

Objective: Strengthen the Brand Community, increase engagement, drive repeat purchases, and build a modern, trusted, bilingual network of customers and owners.

AICX™ AUTO CONNECT – Smart Modules

Communication Modules

Dealer Info Icon

Dealer Info | Media and Communications Hub

The official hub for all dealership communication. It sends announcements, promotions, service alerts, featured inventory, and educational content directly through WhatsApp.

Includes:
Promotional bulletins
New units (Pulsar X, Aero S, TerraMax, Orion, Lucano LX)
Specials on electric and hybrid pre-owned vehicles
Service reminders and seasonal maintenance alerts
Manufacturer news and notifications
Financing and rate updates
Educational content (home charging, range, batteries)
Calendar of test drives, launches, and dealership experiences

Value: Keeps customers informed, engaged, and more likely to return to the dealership.

Responde Icon

Answers | Ask the Dealership

An AI conversational assistant that turns any question into a real sales or service opportunity through WhatsApp messaging.

Features:
Real-time pairing with the dealership's inventory
Instant answers on pricing, incentives, and availability
Guidance on range, charging, and trim levels
24/7 bilingual availability
Automated knowledge base

Value: Reduces BDC workload and accelerates the conversion of inquiries into sales-ready leads.

Mensajería Icon

Precision Messaging | Segmented Communication

A messaging engine that enables personalized and strategic sales and service communication through WhatsApp.

Features:
Segmentation by model, purchase date, service history, language, or location
Automated service reminders
Financing promotions and package offers
Invitations to test drives and dealership events
Automated flows for unclosed leads
Real-time analytics

Value: Increases retention, accelerates sales, and strengthens the relationship with vehicle owners.

FAQ Icon

Frequently Asked Questions | Intelligent Inquiry Center

A bilingual, 24/7 answer hub that resolves questions about sales, service, financing, and ownership.

Features:
Instant responses
Financing, charging, and warranty guidance
Links to credit applications
Assistance with state procedures
Continuous learning

Value: Reduces repetitive calls and speeds up the purchase decision.

Citas Icon

Easy Appointments | Test Drives and Service

Allows customers to schedule test drives or service appointments for any model directly through WhatsApp.

Features:
Test drives (Aero S EV, Orion Electric, Orion Hybrid, and Lucano LX Electric Crossover)
Automatic service suggestions
Financing or trade-in requests
Automatic routing to advisor
Confirmations and reminders

Value: Reduces friction, increases attendance, and improves daily operations.

Retention Modules

Confianza Icon

Verified Trust | Ratings and Reviews

A reputation system based on verified evaluations that strengthens the dealership's credibility and builds trust in its advisors.

Features:
Verified reviews
Automatic post-visit requests
"Verified Owner – 4.9★" badge
Anti-fraud validation
Integration with CRM and campaigns

Value: Directly influences purchasing decisions and elevates digital reputation.

Guía Icon

Automotive Guide | Registration and Ownership Processes

A guide for registration procedures, license plates, inspections, verifications, and state requirements.

Features:
Step-by-step instructions
Official links (DMV)
Guidance on insurance and emissions
Lease/financing reminders

Value: Reduces errors and improves the post-sale experience.

Lealtad Icon

Loyalty+ | Rewards Program

A points-based system that drives retention and strengthens long-term relationships with vehicle owners.

Features:
Points for service, referrals, test drives, and reviews
Rewards such as accessories, service credits, and VIP experiences
Silver, Gold, and Elite tiers
Full integration with the AICX™ AUTO CONNECT modules

Value: Increases repeat visits and elevates total customer lifetime value.

Experience AICX™ AUTO CONNECT

Discover how AICX™ AUTO CONNECT transforms the automotive dealership experience

Ready to revolutionize your dealership? Contact us for more information.